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There are many reasons why you may need to record your incoming and outgoing calls. Training, reducing liability, quality control, gathering proof, security, accountability issues and clarification or verification. All these issues and requirements can be important for businesses large and small.
KT Communications provide a range of Vidicode Call Recording Systems to meet the needs of every type of business. Whether you are an individual solicitor, a doctor's practice, medium sized insurance broker or major call centre; we have a call recording system to meet your needs.
The most modern systems can be as simple as single line recorders or as complex as multi-line recorders with whitelists and blacklists for selective recording. Modern Call Recording Systems can be configured to handle all line types – Analogue, ISDN, GSM Routers and VOIP. They can also record external calls only or both internal and external calls depending on the customer’s requirement. Most systems also have a voice announcement feature and credit card compliance to ensure that everything is fully legal.
We can help you determine the exact system that meets your needs by working through a few questions and perhaps a quick site survey incorporating:
- Which type of telephone line/s do you have?
- Should everything be recorded or do you require selective recording?
- Is privacy an issue? (Should the calls be encrypted or is password protection enough?)
- Should calls be archived for backup purposes?
- Should the user have the option to decide what calls to record and what calls to leave unrecorded?
- Where should the recorder be connected? (On the outside lines to capture external calls only or on the extensions to record internal and external calls?)
- Why do you want to make recordings ? (Training, Security issues, Call management, Other reasons)
- How long should the recordings be available ?
- Do you want to process or e-mail recordings?
We have a solution to meet virtually every combination of needs, so whatever your business type, size or requirement, if you need a call recording solution and sound guidance at the right price, call us today.
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